We're here to help

    CDPManage - Unlock a Pending Document

    Follow

    Unlock a Pending Document in CDPManage

     

    Before going through these steps, it is highly recommended that you verify that no one is using the document in question currently.  If the User Info has the IP Address for this PC, it is generally safe to unlock.  If the User Info has an IP Address that is not for this PC, have the user verify that the user at said IP Address is not currently using the document.

     

    1. Open CDPManage

     

    1. Click Tools > Login
      1. Enter password

     

    1. Click Tools > Pending Document Locks

     

    1. Highlight Document

     

    1. Click Unlock
      1. Doc document will remove itself from the list of Pending Document Locks

     

    1. Click Close

     

    1. Click Tools > Logout
    Was this article helpful?
    0 out of 0 found this helpful

    Comments